Thank you for shopping withVazo Cupping. We work hard to process and ship your order as quickly and carefully as possible. Please review our shipping policy below before placing your order.
Orders are typically processed within2–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.
During holidays, sales, product launches, or periods of high order volume, processing times may be slightly longer.
Shipping rates and available delivery methods are calculated and displayed at checkout based on your order and delivery location.
Estimated delivery times beginafter your order has been processed and shipped. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order. If you notice an error, contact us as soon as possible. We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Vazo Cupping is not responsible for packages delivered to an incorrect address provided by the customer.
Once an order has been transferred to the shipping carrier, Vazo Cupping is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered but not received.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building management or front desk, and the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will do our best to assist you with the carrier's claim process.
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include:
Your order number
Photos of the shipping box or packaging
Photos of the damaged product
A brief description of the issue
Please keep all original packaging until your claim has been reviewed.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, the customer may be responsible for additional shipping costs to have the order resent.
International shipping availability, rates, and delivery times may vary by destination.
International customers are responsible for any applicable customs duties, taxes, import fees, brokerage fees, or other charges imposed by their country or local authorities. These charges are not included in the product price or shipping cost unless specifically stated at checkout.
International shipments may experience customs-related delays outside of Vazo Cupping's control.
If you have any questions regarding your order or shipment, please contact our customer service team and include yourorder number so we can assist you as quickly as possible.
Thank you for choosingVazo Cupping.